FAQ2018-04-20T16:02:10+00:00

FREQUENTLY ASKED QUESTIONS

Memorials

The first step would be to contact the cemetery and verify what type of monument they will allow you bring in. We have monuments that meet the criteria of every cemetery.  We can assist you by making the call if you prefer.

Once the order is placed you will receive a computerized design proof via email or text within one week.

You review the proof and give us feedback on adjustments to be made. Once you are ready to proceed you will give us written permission to begin production. At this point, no changes can be made without additional charges***

We contact you when the monument is ready to be installed or picked up. The balance is due at this time.

It depends on the monument you choose. Typical turnaround time is 4 to 6 weeks.

***Expedited options are available

We are a one stop shop. We can deliver and install your monument.

File Preparation

We accept photos as JPEG, PNG or PDF files. Scanned files should be high resolution.

We recommend at least 300 dpi. You can also bring the photo to us and we can scan it for you.

Files for engraved bricks should be sent in either a word document or in the body of an email. All capital letters. We copy and paste what you have.

We have a custom division, “That Something Special.” We have very creative designers that will turn your concepts into reality. If you can conceive it we can achieve it! Email us what you are thinking, info@engravinghouse.com.